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Disclaimer 

This disclaimer establishes the terms and conditions of use of the website "www.agua-alcalina.es" made available for Internet users by the limited company JUPETO SL, with registered address at C/Dean Antonio Sala N 9, esc 1, bajos C, 03550 San Juan de Alicante, España, with VAT number ESB63372593, and recorded in the Trade Registry of Alicante, ​​Volume 3962, Book 0 Folio 37, Section A Sheet 150956, Registration 2.

Acceptance

Access to the website www.agua-alcalina.es attributes the condition of user and implies full and unreserved acceptance by the user of each and every one of the terms and conditions included in this disclaimer.

The content of this disclaimer may be modified, so the acceptance thereof by the user shall apply to the version of the disclaimer published by JUPETO SL at the time when the user accesses the website. Consequently, each time the user accesses the site, they should carefully read this disclaimer.

The use of certain services offered through the website www.agua-alcalina.es may be subject to special conditions, which, as appropriate, may replace, complete and/or modify this disclaimer. Access to these services implies acceptance of the specific terms and conditions established for said services. Consequently, the user must carefully read the specific terms and conditions of service each time they access the website.

Access to the website www.agua-alcalina.es is also subject to all notices, terms and conditions of use and instructions made known to the user by JUPETO SL to replace, complete and/or modify this disclaimer.

Terms and conditions of use

The user agrees to use the utilities and/or services offered by JUPETO SL on the website www.agua-alcalina.es in accordance with the law, this disclaimer, the specific terms and conditions published for certain services and other notifications and instructions made available, as well as morality and generally accepted good conduct and public order.

All trademarks, trade names or logos of any kind appearing on the website and which identify JUPETO SL are owned by this company. In addition, the intellectual property rights on the content of the website correspond to JUPETO SL, as stated in the copyright statement, so they may not be used by the user beyond what is necessary for access to the utilities and services provided through the website, unless otherwise authorised by JUPETO SL.

The user agrees not to reproduce, copy, distribute, perform acts of public communication, transform or modify the content of the website, including trademarks, trade names or logos, unless they have obtained the consent of the holder of the rights, nor may they suppress, manipulate or in any way alter the copyright statement and other identifying data of the reserved rights.

The user must refrain from obtaining or attempting to obtain content using mechanisms other than those which, if any, have been made available or, in general, are those normally used on the Internet, provided that the latter do not involve a risk of damaging or disabling the website and/or the content thereof.

To access the information contained on the website and make use of the services offered, minors must obtain prior permission from their parents, guardians or legal representatives.

The responsibility for determining the content and services to which minors may access lies with the people who are in charge of them. As on the Internet it is possible to access content which may be inappropriate for minors, users are hereby informed of the existence of computer programs which limit or control the content that can be accessed by minors.

Data Protection

JUPETO SL is responsible for providing the information to the user in a concise, transparent and intelligible way in clear and simple language, in accordance with the new General Regulation of Data Protection GRDP that is in force from the 25.05.2018

We work to protect the security of your personal data during transmission using Secure Sockets Layer software (SSL), which encodes the information you enter.

The information regarding our customers is a fundamental part of our business and we do not participate in the business of selling it to third parties.
For the justification and execution of a sale, as a general rule, the name, address, telephone number, e-mail address as well as user access identifications (inventory data) are necessary. This data is generally obtained in electronic order forms from Prestashop.

The data collected by JUPETO SL will remain in the possession of the company for 10 years or until the moment the user requests the cancellation of the same. The emails of the users pointed to our Newsletter will remain in the possession of the company until the moment the user requests their cancellation. In case of breach by JUPETO SL the user has the right to file a claim with a control authority.

The user will be informed that, when placing his order, it will be necessary to communicate certain personal data (as a rule, the name and address).

When concurring the corresponding requirements, JUPETO SL is authorized to collect, elaborate and use the necessary personal data to discover and prevent illegitimate uses and to execute its claim right against the user. Whenever necessary in a special case, JUPETO SL is authorized to correct, collect, elaborate and use the inventory data of users to detect, delimit and eliminate faults and failures in communication systems.
Consent is required for each purpose of the processing of personal data. JUPETO SL can contact the user to solve problems arising during the process of registration, preparation or delivery of the order. JUPETO SL will only send commercial communications to the users pointed to the Newsletter.

Access control

The data protection policies have been correctly drawn up, the nature, scope, context and purposes of the treatment are taken into account to guarantee and be able to demonstrate that the treatment is in accordance with the RGPD. The staff will only access those data and resources that you need for the development of your functions. The person responsible for the file will establish mechanisms to prevent a user from accessing resources with rights other than those authorized - each user with their name and password will be able to access their data exclusively.
The person responsible for the files, Iva Nikolaeva Chureshka, as Administrator of JUPETO SL is authorized to grant, alter or cancel access to the data and resources, according to the established criteria. In case of unauthorized access or violation of the privacy of the data file, users will be notified within 48 hours.

In accordance with the provisions in force in this regard, JUPETO SL is authorized to provide information to the courts and criminal competition authorities for criminal prosecution.

The company JUPETO SL will provide the user, upon request, with information about the memorized data regarding his person, free of charge and immediately. The information can also be provided electronically at the request of the user.

Right to oblivion  

If you have any concerns regarding the privacy of www.agua-alcalina.es, please send us a communication. JUPETO SL informs the User about the possibility that it assists to exercise the rights of access, rectification, opposition and cancellation of personal data collected by JUPETO SL. The rights of access, rectification, opposition and cancellation may be exercised by the User, and in his case who represents him, by written and signed request addressed to the following address: C / Dean Don Antonio Room 9, Esc. 1 Under C, 03550 San Juan de Alicante. Said request must contain the following information: name and surname of the CLIENT connection, address for the purposes of notifications, photocopy of the National Identity Document or Passport, and request in which the request is specified. In the case of representation, it must be proved by a reliable document.

Third-party service providers

We hire other companies and individuals to perform certain functions on our behalf. Some of the functions they perform can be:
Send packages - UPS and CORREOS DE ESPAÑA,
Send commercial communications, Newsletter - MAILCHIMP
Perform data analysis - GOOGLE ANALYTICS, GOOGLE ADWORDS
Process credit card payments - REDSYS, PAYPAL
Offer online user assistance - ZENDESK CHAT
They will have access to the personal information necessary to perform their functions, but they will not be able to use it for other purposes. In addition, they must treat personal information in accordance with this Privacy Notice and the applicable legislation on data protection.

Cookies:

This site uses cookies to improve the user experience. Cookies are small files that some platforms, such as web pages, can install on your computer, smartphone, tablet or connected television. Their functions are different; store your browsing preferences, collect statistical information, allow certain technical features etc. Cookies are also used to store basic information about the browsing habits of the user or his team. Cookies allow web pages to work more agile and adapted to your preferences, such as storing your language, the currency of your country or recognize the user when you enter our website, whenever you access from the computer where it has been validated as a member with your e-mail and password. The user can allow, block or eliminate the cookies installed on his computer by configuring the options of his internet browser. However, this may prevent access to certain parts of the website. Unless the user has configured the browser that rejects cookies our system will produce cookies as indicated in the information screen that appears when entering the web page.

Identification of the user: They are used to identify and authenticate the user. They also contain technical data of the user session, such as connection waiting time, session identifier, etc.

Identification of the session: Identify the user's http session. They are common in all web applications to identify requests from a user in a session.
Navigation state: They allow to identify in which navigation state the user is (start of the session, first page, first access, state of a scroll, state of a vote, etc.).
User selections Store session values ​​selected by the user such as store, language, currency, products, size, etc.
Favorites and last selections: They allow to remember the favorite selections of the user (of stores, for example) or the last selections (of stores, products, consent for the installation of cookies, etc.) in later accesses to the web.
Shopping basket They store information about the mini-shopping cart, as well as the user identification data associated with that basket.
Source (WC_GASource) They are used to know the origin of a user when they reach a page of this website, for example, if they arrive at the product detail page from a product grid, from the search engine or from an external page.

Google Analytics (__utma, __utmb, __utmc, __utmd, __utmv, __utmz, _ga ...) Allow you to track the website using the Google Analytics tool, which is a service provided by Google to obtain information on user access to the websites. Some of the data saved for further analysis are: number of times a user visits the web, dates of the user's first and last visits, duration of visits, from which page the user accessed the web, which search engine used the user to reach the web or click on the link, from where in the world did the user access, etc. The information generated by the "cookie" about your use of the website will be directly transmitted and archived by Google Inc (a company based in the USA). The configuration of these cookies is predetermined by the service offered by Google, so we suggest you consult the privacy page of Google Analytics, https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage , to obtain more information about the cookies used and how to disable them (taking into consideration that we are not responsible for the content or the veracity of the websites of third parties).
Purchase device (thx_guid) It allows to uniquely identify the device (PC, telephone, etc.) from which purchases are made on this website for further analysis, in order to offer our customers sufficient guarantees in Purchase operations. The information contained in this cookie is collected by an external company to perform such analyzes.
Zendesk Chat https://www.zendesk.com/company/customers-partners/cookie-policy/
JUPETO SL undertakes to comply with its obligation of secrecy of personal data and its duty to keep them, and will take the necessary measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation of Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11.

Delivery costs

* Delivery costs are calculated according to the weight and/or volume of the order. 

Payment Methods

We offer 4 ways of payment:

1. By bank transfer: the Order will be sent once your deposit has been deposited in the JUPETO SL account.

2. By PayPal : PayPal customers can pay through PayPal by entering their email and password accordingly. Important: Security and Privacy: PayPal is the most reliable, secure and fast way to make payments online. PayPay makes the collections directly to the client, JUPETO SL at no time will have access to the bank details of this one. PayPal enters the money and sends us the necessary data to process the order (name, address)

3. REDSYS system (Debit or credit card) - The POS terminal (SIS) is a device prepared to work in a totally secure way within the sales operation through the Internet. Implements SSL in all communications that prevent the interception of information by third parties. Therefore, confidentiality is assured in all communications that are established during the transaction. It also enables mechanisms to verify the authenticity of the origin of the transactions. This prevents the manipulation of data by third parties and guarantees the integrity of the transaction.

4. Cash on delivery (Spain only): payment will be made to the carrier at the time of receiving your order.

Returns policy

* All products have a 2-year warranty certificate.
* The warranty period begins when this certificate is issued.
* Returns are accepted at the indicated workshops upon presenting the warranty certificate completed, signed and stamped at the point of purchase.
* Warranty service shall only occur if the product is presented in its original box along with all accessories.

Warranty and returns are not accepted in the following cases:

 * When the instructions for proper operation, storage or transport indicated in the manual are not obeyed.
* Damage caused by the customer when transporting the product and mechanical breakdown of the body or the display.
* Attempts to repair the product by unauthorised persons.
* Counterfeit warranty card or serial number, or blank warranty card.
* Damage caused by natural forces (floods, earthquakes, fires etc.) or electrical outage.
* Use of the device with incompatible devices or modules.
* In all these cases, repairs shall be charged to the customer or the device shall be returned without being repaired.

Period for exercising the right of withdrawal:

The consumer and user shall have ten working days to exercise the right of withdrawal. In this case, the company is not liable for refund costs. If the products are damaged by inadequate packaging, such damages will be quantified and deducted from the total refund.

Law and jurisdiction

The law applicable to the website content will be the Spanish and jurisdiction of the Courts and Tribunals in Spain.